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Hotel Workers - Employee Continuity Training Programme
Monday, 15 June 2020 05:39

hotelworkersnotice

 

Frank Walcott Labour College

Hotel Workers - Employment Continuity Training Programme

Enquiries or Concerns?

Doreen Deane (246) 423-2034

Wilma Clement (246) 243-4962

E-mail  This e-mail address is being protected from spambots. You need JavaScript enabled to view it ; This e-mail address is being protected from spambots. You need JavaScript enabled to view it

 

LEADERSHIP DEVELOPMENT TRAINING - LEADERSHIP NVQ LEVEL 2

(available as full or unit certification) (8 Weeks)

 

The qualification is intended for individuals who have responsibility for the work of others, as they lead a team. It is suitable for people who have just begun a supervisory role, or who have the ability and the opportunity to demonstrate recognisable leadership skills in their job role, for example, providing leadership for a team, communicating information, allocating and checking the work of team members.

 

Course Outline:

 

  • Manage your time
  • Improve personal productivity
  • Manage team communication
  • Plan and allocate work to team
  • Develop and sustain productive working relationships
  • Use information to make effective decisions
  • Prepare for and participate in quality audits
  • Improve team performance
  • Lead meetings to achieve objectives

 

PROVIDING SECURITY SERVICES - CVQ LEVEL 2

(available as full or unit certification) (8 Weeks)

This course seeks to help participants develop frontline security skills and boost opportunities for career progression. As well as covering essential work-related areas such as conflict management and close protection, participants gain transferable skills such as effective communications and customer service.

The qualification has been developed for those working or looking to work in frontline security, perhaps as a door supervisor or security guard.


Course Outline:

 

  • Mandatory units
  • Minimise and respond to health and safety risks in your workplace
  • Communicate effectively in the workplace
  • Give customers a positive impression of your organization
  • Control security incidents
  • Produce documents manually
  • Present evidence in court and at other hearings
  • Maintain the security of property, persons and premises through observation
    •  
    Control entry to and exit from premises Optional Units (one to be achieved)
  • Carry out searches of people and their property for unauthorised items
  • Provide security at licensed venues
  • Carry out searches of vehicles for unauthorised items
  • Arrest people suspected of committing an offence
  • Deal with disorderly and aggressive behaviours
  • Monitor areas using CCTV systems
  • Maintain CCTV video tape libraries and preserve potential evidence
  • Maintain the operational performance of CCTV systems
  • Provide covert security in retail environments
  • Detect loss and theft in retail environments
  • Control a guard dog under operational conditions
  • Prevent unauthorised items passing through passenger ports
  • Produce documents using word processing software

 

 

INDUSTRIAL RELATIONS - CVQ LEVEL 3

full or unit Certification (8 Weeks)

 

The purpose of the course is to develop a critical understanding of the institutions of unionism and collective bargaining, their rationale, policies and procedures, and their effects on workers, organizations, and the society.

 

Course outline:

 

  • Support the implementation of employee and IR procedures
  • Provide information and advice on industrial relations matters
  • Apply workplace dispute-resolution procedures
  • Advocate and present cases
  • Prepare and present information for dissemination
  • Lead in a democratic environment
  • Contribute to effective administration
  • Contribute to resolution of industrial disputes in the workplace
  • Lead workplace negotiations
  • Prepare for, advise on and support workplace negotiations
  • Contribute to the formulation and implementation of the collective bargaining strategy
  • Promote the OH&Sinterests of persons in the workplace
  • Communicate to develop and maintain networks and
  • Relationships

 

OCCUPATIONAL HEALTH AND SAFETY - CVQ Level 2

full or unit Certification (8 Weeks)

This course introduces the student to the study of workplace occupational health and safety. The participant will learn safe work practices in offices, industry and construction as well as how to identify and prevent or correct problems associated with occupational safety and health in these locations as well as in the home.

The course is designed to assist the participant with the implementation of safe healthy practices at work and at home.

 

Course outline:

  

  • Plan, prepare and work
  • Assist emergency personnel
  • Carry out safety and health activities
  • Contribute to reducing risks to safety and health
  • Practice health, safety, security and hygiene measures
  • Contribute to protecting the environment

 

CORE SKILLS (6 courses) - TVET Certification

 Application of Number Level 2 (2 Weeks)

The course gives participants the opportunity to work with numbers of any size including addition and subtraction of fractions, calculations involving area and volumes, ratio and proportion, unit conversions, percentages and scaling as well as the use of formulae and graphs.

 

Course Outline:

 

  • Interpret information from a suitable source
  • Use information to carry out calculations
  • Interpret the results of calculations and present findings

 

COMMUNICATION LEVEL 2 (2 weeks)

The course gives participants the opportunity to give short talks and contribute to discussions by using more varied vocabulary that helps to move things forward. Participants will also select relevant reading material from various sources and use more advanced reading skills to follow lines of reasoning and to summarise information. They must show that they can adjust the structure and style of writing in diverse types of documents and can use complex sentences that are correctly spelt and punctuated.

 

Course Outline:

 

  • Take part in a group discussion
  • Give a short talk
  • Read and summarise information from documents
  • Write several types of documents

 

IMPROVING OWN LEARNING AND PERFORMANCE LEVEL 2 (2 Weeks)

The course gives participants the opportunity to provide information to help set targets and plan how these will be met. Participants are expected to take responsibility for some of the decisions about their learning, identify support needed and work for short periods without close supervision. Participants will be able to review progress by identifying evidence of achievements and ways to further improve their performance.

 

Course Outline:

 

  • Help set targets and plan how these will be met
  • Take responsibility for some decisions relevant to areas of learning
  • Review progress and provide evidence of achievements

 

INFORMATION AND COMMUNICATION TECHNOLOGY LEVEL 2 (2 Weeks)

The course gives participants the opportunity to carry out effective searches and derive latest information whilst presenting combined information, such as text with images and numbers in a consistent way. Participants are also expected to be able to enter formulae when using appropriate software to generate simple calculations

 

Course Outline:

 

  • Search for and select information to meet specific needs
  • Enter and develop information to suit tasks and derive current information
  • Present combined information

 

PROBLEM SOLVING LEVEL 2 (2 Weeks)

The course gives participants the opportunity to identify problems and take more responsibility in coming up with diverse ways of tackling them, obtaining help from others when appropriate.

 

Course Outline:

 

  • Confirm with an appropriate person that the participant understands the given problem and can identify methods of tackling it
  • Confirm with an appropriate person the plan for solving the
  • problem
  • Check with an appropriate person if the problem has been solved and how to improve your problem-solving skills

 

WORKING WITH OTHERS LEVEL 1 (2 Weeks)

 By the end of this course, the participant should be able to work cooperatively and collaboratively with others to achieve shared objectives.

 

Course Outline:

 

  • Confirm understanding of the given objectives and the plan for working together
  • Work with others towards achieving the given objectives
  • Identify how stated objectives were achieved and how work with others might be improved.

 

OTHER COURSES HOUSEKEEPING LEVEL 2 (8 weeks)

This course is for individuals whose Housekeeping role requires well developed behavioural competence, but whose scope for independent decision-making and for bringing about change is limited. They are likely to be in roles where for example their duties include maintaining house-keeping supplies, handling and storing cleaning equipment and materials, cleaning and protecting floor surfaces and soft furnishings, providing laundry services.

 

Course Outline:

 

  • Create and maintain effective working relationships
  • Maintain customer care
  • Maintain a safe and secure working environment
  • Service toilet, bathroom, and public areas
  • Maintain Housekeeping supplies
  • Handle and store cleaning equipment and materials
  • Clean and protect hard and semi-hard floor surfaces
  • Clean soft floor coverings and soft furnishings
  • Provide laundry services
  • Clean doors, windows, walls, ceilings, and fixtures
  • Prepare beds and handle linen and bed coverings
  • Prepare, maintain, and clear function areas


IMPROVING WORKPLACE INDUSTRIAL RELATIONS (1 week)

 

Course Outline:

 

  • Understanding the new world of work
  • Rights and responsibilities as a hotel worker
  • Renegotiating your agreement
  • Basic labour legislation provisions
  • Contract law and employer/employee relations
  • The Employment Rights Act and collective bargaining
  • Analysis of current industrial relations policies and practices
  • How to reduce the vulnerability of workers

 

COMMUNICATION IN THE WORKPLACE - HOTEL WORKERS (1 week)

 

Course Outline:

 

  • Understanding the communication process
  • Methods of communicating
  • The importance of effective communication
  • Understanding emotions when communicating
  • How a message is received
  • Non-verbal communication
  • Verbal communication
  • Communicating with the customer in hotels
  • Staff etiquette in hotels


GETTING FAMILIAR WITH LABOUR LEGISLATION (1 week)

This course is designed to give participants a working knowledge of labour law.

 

Course Outline:

 

  • Basic labour legislation provisions
  • Contract law and employer/employee relations
  • Voluntarism
  • Trends in labour legislation
  • National Insurance
  • Law and society
  • Contract of service and contract for service

 

CONFLICT RESOLUTION AND PROBLEM SOLVING (1 week)

This course is designed to provide theoretical knowledge and practical skills essential to being effective negotiators and problem solvers.

 

Course Outline:

 

  • Definitions of conflict
  • Types of conflict
  • Management of conflict
  • Simulation exercises
  • Challenges of effective communication and its role in resolving
  • conflict
  • Industrial counselling
  • Steps in problem solving
  • Using the grievance process to reduce conflict

 

NEGOTIATION AND COLLECTIVE BARGAINING SKILLS  (1 week)

This course introduces the participants to the negotiation strategies and skills needed for collective bargaining and provides them with opportunity to examine industrial relations in practice. This programme builds on material in the course Conflict Resolution and Problem Solving .

 

Course Outline:

 

  • Barriers and enabling conditions for collective bargaining
  • Forms of collective bargaining
  • Collective bargaining strategies
  • Collective bargaining techniques
  • Principles, theories and models of negotiation
  • ILO standards and recommendations
  • Analysis of information and data
  • Dynamics, constraints, and skills needed in the negotiation process
  • Simulation exercises to practice negotiating skills

 

THE IMPOWERMENT SERIES (6 weeks)

A custom-fitted series of motivational sessions to provide participants with personal development tools and a life philosophy that will enable them to adjust to changes in the work environment, and upgrade their skill sets in preparation for future employment opportunities or managing their own business.

 

 

Course Outline:

 

  • Attitudinal change for the 21st century
  • Renewed approach to productivity
  • Equipping participants with personal development tools
  • Building self-esteem and self-confidence
  • Effective time management
  • Improving organisational skills


 

FUTURE OF WORK (1 week)

The world of work looks different today than it did at the start of 2020. COVID-19 has compounded changes driven by technological innovation, demographics, climate change, and globalisation. These changes are all unprecedented in their scale, speed, and depth and are already radically reshaping the ways in which people work and live.

This series on the Future of Work specifically targets Young Workers and aims to stimulate innovative dialogues, training, capacity-building, support and knowledge management connected to the Future of Work.

 

Course Outline:

 

  • Work and production in the face of the 4th industrial revolution
  • The platform economy and its impact on the jobs of today and tomorrow
  • Strategies to empower women and youth in the workplace
  • Skills for the future of work and life-long learning
  • Global supply chains and responsible business conduct
  • Evolving policies and practices for fair migration
  • The role of the social and solidarity economy In the Future of Work
  • Green jobs for a just transition to low-carbon economies and societies

 

 

WELLNESS AND WELL-BEING SERIES  (1 week)

This training is designed to get the worker to eat right, move right and live right. COVID-19 has most certainly heightened awareness of the need for a good immune system as the first line of defence in combatting this and other health risks.

 

The focus on “Wellness” is holistic in scope, and transcends the traditional OSH training to encompass physical, mental and social well-being and not merely the absence of disease or infirmity.

 

The series will encompass the Eight Dimensions of Wellness, incorporating case studies, health screening, voluntary counselling sessions, games, challenges and fitness sessions.

 

 

Course Outline:

 

  • Physical Wellness – diet and exercise
  • Psychological/mental wellness – stress management, addressing bullying and harassment in the workplace
  • Environmental Wellness
  • Social Wellness – achieving work life balance
  • Intellectual Wellness – retooling, re-skilling courses
  • Occupational Wellness
  • Spiritual Wellness
  • Cultural Wellness

 

CUSTOMER SERVICE (1 week)

 

Effective customer service is required to meet the needs and desires of customers, whether the participant is employed by a company/organization or managing his/her own business.

 

Businesses depend on the delivery of good customer service to maintain their customer base and attract new customers. Formal training in this area is an essential addition to the skill set of persons searching for re-employment opportunities.

 

Course Outline:

 

  • Give customers a positive impression of yourself and your organisation
  • Deliver reliable customer service
  • Creating a culture of service excellence
  • Customer Service in Hotels
  • Develop customer relationships
  • Resolve customer service problems
  • Maintain a safe and secure working environment
  • Support customer service improvements
  • Develop personal performance through delivering customer
  • service
  • Promote additional products or services to customers
  • Solve problems and think creatively
  • Process customer service information

 

OCCUPATIONAL SAFETY AND HEALTH  (1 week)

The OSH package is a suite of modules covering a selection of themes and topics that promote a general culture of health and safety at work, as well as specific risks and issues. The general objective of the course is to facilitate the knowledge and skills required for dealing effectively with safety and health management in hotels.

 

Course Outline:

 

  • The Safety and Health at Work Act
  • How to Cushion the Impact of COVID-19
  • Building Psychologically Healthy Workplaces
  • Communicable Diseases – the effect on workers.
  • Mental Health
  • The Joint Safety and Health Committee: Its Role in Reducing Risks, Occupational Diseases, Accidents and Downtime at work
  • Management of prevention
  • Risk Assessments What are they and How do we Conduct them
  • Accidents Prevention and Reporting
  • Spiritual Wellness – Its Benefits at Work
  • Motivating Workers: Leadership & supervision
  • Emergency responses
  • Internal emergency plan
  • Ergonomics
  • Trip, slip and fall
  • Harassment and violence at work
  • Safe and healthy workplaces for Young Workers


PROMOTING ETHICS AND SERVICE EXCELLENCE IN THE WORKPLACE  (1 week)

This course seeks to help participants to initiate dialogue on values and ethics within their organisation and assist in identifying strategies for building organisations based on outstanding levels of customer service and satisfaction. Participants will also learn how to identify and inculcate positive values that lead to personal growth and development.

 

Course Outline:

 

  • Creating a culture of service excellence
  • The business environment
  • Defining service and excellence
  • Benefits of service excellence
  • How ethics defined and determined
  • Building self-esteem
  • Building a positive attitude
  • Effective communication
  • Conflict resolution/problem solving
  • Obstacles to excellence
  • Techniques for improving customer service
  • Productivity improvement
  • Industrial counselling



 

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